Frequently Asked Questions

How do I make a reservation?

You may make a reservation by contacting our reservation hotline number (UK) 0114 3221 6408. Alternatively contact us via email: reservations@wannavilla.net.

Note: Your enquiry will be passed directly to the property owner for a quick response.

How much deposit do I need to pay?

A security deposit is required and will be determined by the property owner.

An additional security deposit is required for pets visiting the Pet Friendly Villas.

If you book within 10 weeks of departure the full amount is due at the time of booking. Your deposit is non-refundable in the event of cancellation and other conditions may also apply. These will be advised at time of booking.

Will the property I rent be like to ones shown in the pictures?

Yes. You choose the villa you wish to rent for your holiday. The pictures shown ARE of the actual villas/apartments/condos. Due to the properties being independently owned, certain décor changes may be upgraded prior to your stay.

What happens to my deposit if I cancel?

Your deposit is nonrefundable.

When do I pay the balance?

The balance of your villa rental is due ten weeks before arrival date.

How much Tax is there to pay?

Taxes are included in the calculated cost. No additional taxes will be charged.

How do I find my holiday villa?

Directions will be sent to you on receipt of your final payment.

Your directions will be either to a manager's office (to collect keys) or directly to your holiday villa.

Front door key codes and Gate codes (if applicable) are sent separately at the discretion of the owner.

What do I need to bring?

All villas advertised are fully furnished with all amenities including towels and linens. The majority of properties we advertise do provide at least one hairdryer, although this cannot be guaranteed.

Suggestions on what to bring...

• Medication (sufficient for your stay)
• Clothes
• Beach Towels (to use at water parks)
• Food
• Toiletries
• Janitorial supplies
• Pool toys

What happens if I cause any damage?

Should any damage beyond normal wear and tear or any theft occur, you will be charged for replacement/repair. This will be dealt directly with the property owner.

Can I smoke in the Villa?

No. All our properties are non-smoking. You are able to smoke around the pool area. Any guest found in violation at any time will be asked to leave and all monies paid will be forfeited.

If your question has not been addressed in the above, feel free to contact us on: (UK) 0114 321 6408.